Refund & license policy

A one-time Pro license that unlocks unlimited report backups in the Chrome extension.

One license activates on one Chrome browser installation. It is not a floating license shared across multiple computers or browser profiles.

Free updates for the life of the license are included — there is no recurring fee.

After checkout, you receive a license key by email. Enter your email and license key in the extension side panel to activate Pro.

Each license can be activated once. If you reinstall Chrome or move to a new computer, contact us on Discord — we handle transfers on a case-by-case basis.

Sharing a license key with others is not permitted and may result in revocation without refund.

If you have not activated your license yet, you may request a full refund within 14 days of purchase.

If your license has already been activated, we generally do not offer refunds because the software has been delivered and used. Contact us if there was a technical error on our side.

To request a refund, join our Discord with your purchase email and Stripe receipt. Approved refunds are processed through Stripe and may take 5–10 business days to appear on your statement.

If a refund is issued, the associated license key is revoked and Pro access ends.

Please contact us before opening a payment dispute. We resolve most issues quickly when we can verify your purchase.

Fraudulent chargebacks on activated licenses may result in permanent revocation of the license.

The free tier (up to 50 reports per backup) does not require payment and is not eligible for refunds.

Dante Reports Exporter depends on genome.danteomics.com remaining accessible while you are logged in. We do not guarantee compatibility if the third-party site changes. See our legal notice for trademark and affiliation details.

Dante Reports Exporter is provided "as is" without warranty. This does not affect your statutory consumer rights where applicable.