Session expired mid-export
The export stops partway through, or new report pages show a login screen.
Refresh genome.danteomics.com/reports, log in again, and restart the export. For large libraries, export in smaller batches or use a tool that resumes from where it left off.
Blank or truncated PDFs
The PDF file exists but pages are empty, or content cuts off mid-table.
Open the report manually in Chrome first to confirm it loads completely. Slow-loading reports may need extra time before PDF generation. Disable browser extensions that block scripts or modify page content, then retry.
Print dialog saves the wrong content
Manual Print → Save as PDF captures the navigation menu instead of the report body.
Use the browser's print preview to verify the correct content is selected. Hide headers and footers in print settings. Zoom to 100% before printing.
Report count mismatch
Your export has fewer PDFs than reports shown on the portal.
Scroll through the full report list on genome.danteomics.com to load lazy-loaded entries before exporting. Some reports may be in a collapsed category. Expand all sections first.
Browser compatibility issues
The export tool or print function behaves differently across browsers.
Use Google Chrome on a desktop machine for the most reliable results. Avoid mobile browsers for bulk exports. Screen size and PDF rendering differ significantly on phones and tablets.
Downloads blocked or ZIP not appearing
The export completes but no file appears in Downloads.
Check Chrome's download bar for blocked downloads. Ensure Downloads folder permissions are normal. Disable aggressive antivirus scanning that quarantines ZIP files from browser extensions.
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